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Case study · Bathrooms, plumbing & tiling

Baldwin’s Plumbing & Tiling

A trade website built to win bathroom and tiling work across Yorkshire — with the craftsmanship, and the person behind it, front and centre.

Client
Baldwin’s Plumbing & Tiling
Industry
Bathrooms, plumbing & tiling
Location
Wakefield, West Yorkshire
Baldwin's Plumbing & Tiling website designed by TGM Creative
Responsive Baldwin's Plumbing & Tiling website shown on mobile

(01)Overview

The project

Baldwin’s Plumbing & Tiling is Gareth: a Wakefield-based plumber and tiler handling everything from a single tap to a full bathroom renovation. Customers deal with him from first conversation to final inspection, and the website needed to make that clear.

Built with: Custom WordPress theme

(02)The challenge

What the business needed

Trades are often hired on reputation, and most trade websites look the same. Baldwin’s needed a site that showed the quality of the finish and gave people enough confidence to request a quote.

The business covers a wide area — Wakefield, Leeds, Pontefract, Castleford, York and beyond — so it also needed to be found for searches in each of those places.

(03)Approach

How we approached it

We led with the work. Genuine project photography, a before/after of a real refit and a projects page all show the standard before any claims are made.

Gareth is introduced as the single point of contact, with his own words — “I’m a perfectionist. If something isn’t right, I’ll do it again.” — because that’s what customers are buying.

(04)Solution

What we built

  • A custom WordPress theme with dedicated service pages for plumbing, tiling, bathroom renovations and waterproofing.
  • Individual area pages for the towns and cities Baldwin’s covers.
  • A projects page of real completed work.
  • An interactive before/after slider using a genuine bathroom refit.
  • Checkatrade score and verified reviews, with links to the source.
  • A slide-out quote request form available from anywhere on the site, with a response promise.

(05)Gallery

Scroll inside the frames to explore the full pages.

(06)Website experience

Design & UX decisions

The quote form asks only for what Gareth needs to reply — name, phone, email, service and a description — and sets expectations with a response promise.

A clear five-step “how it works” section removes the uncertainty that stops people contacting a trade.

(07)Key features

Functionality

  • Service pages for each trade
  • Location pages across Yorkshire
  • Real projects gallery
  • Before/after comparison slider
  • Checkatrade reviews integration
  • Site-wide quote request form
  • Custom theme — no page builder

(08)Outcome

The result

Baldwin’s now has a website that reflects the quality of Gareth’s work, with a structure of service and area pages built for local search across Yorkshire.

We only publish figures we can verify. Measurable results for this project haven’t been published yet — ask us about it in a consultation.

(09)See it live

Visit the website

Baldwin’s Plumbing & Tiling is live at baldwins-bathrooms.com.

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