Your information.
Handled with care.

Who we are

TGM Creative, based in Doncaster, is responsible for the personal information collected through this website. For privacy questions or requests, email tom@tgmcreative.co.uk.

Enquiries

We collect the name, email address and project details you enter, together with any optional business, phone, service, budget, timeframe and referral information. The form sends these details to our business email address. Please do not include sensitive personal information.

We use this information to reply, understand your requirements and prepare a proposal. Where you are considering engaging us personally, this supports steps towards a contract. For business contacts, our legitimate interest is responding to relevant enquiries and managing business relationships. Sending an enquiry does not subscribe you to marketing. Required fields enable us to respond; you are not obliged to enquire.

Hosting and email

Hostinger hosts the WordPress website. Our hosting and business email providers process information necessary to deliver, secure and back up these services. Technical logs may include IP addresses, request details and browser information. Our form uses a short-lived, hashed IP identifier to limit spam attempts; it expires after 15 minutes. Enquiry messages are not stored as form submissions in WordPress.

Contact us for information about the providers involved in handling your enquiry, their processing locations and any applicable international-transfer safeguards.

How long we keep information

We retain unsuccessful enquiries for 12 months after the last relevant contact, then delete them. If you become a client, we retain records for managing the project, supporting the ongoing relationship and meeting applicable accounting or legal obligations. Backup copies expire under the relevant provider’s backup cycle.

Cookies and measurement

A successful form submission sets an essential receipt cookie lasting up to 10 minutes. It confirms acceptance without putting your personal details in the cookie. Your optional measurement preference is stored in your browser. If you allow analytics on the live site, Google receives usage information such as pages visited and device/browser details. This processing relies on your consent, which you can withdraw using Cookie preferences. Google may process data internationally; its privacy information explains its processing and safeguards. See our cookie information for details.

Reviews and other websites

This website displays a client testimonial and links to Google Reviews. It does not embed a Google Maps viewer. Google, Facebook and client website links lead to separate services with their own privacy practices.

Your rights

You may request access, correction or deletion of your information and, where applicable, restriction or portability. Where we rely on consent, you can withdraw it by contacting us. These rights depend on the circumstances and applicable law.

Your right to object

You can object to processing based on our legitimate interests. Email tom@tgmcreative.co.uk and explain your request. We may need to verify your identity.

You can raise a concern with the Information Commissioner’s Office. We update this notice when our website’s use of personal information changes.